Return Policy
Our Return Policy
We want you (and your pet) to be completely happy with your purchase. If something isn't right, we're here to make it right.
30-Day Returns
You have 30 days from the date of delivery to request a return. Items must be unused and in their original packaging.
How to Start a Return
- Email us at support@dinospetshop.com with your order number and reason for return
- We'll respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Damaged or Defective Items
If your item arrived damaged or defective, please email us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund — no return needed.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned once used: lick mats, pet blankets, and knitwear that has been worn.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Questions?
We're always happy to help. Reach out to us at support@dinospetshop.com and we'll get back to you within 1–2 business days. 🐾